Refund policy
Welcome to DiamondBeautyOnline.com. At Diamond Beauty, we prioritize customer satisfaction and strive to ensure a transparent and fair return experience. Please review our return and refund terms below.
Restocking Fee
To maintain our high standards of quality and service, a 20% restocking fee will be applied to all returns. This fee is calculated as 20% of the original purchase price. For example, on a $100 purchase, the restocking fee would be $20. This fee covers inspection, repackaging, and restocking costs.
Return Period
You may request a return within 30 days of receiving your order. Items marked as final sale are not eligible for returns. Please review product details carefully before purchasing.
Eligibility for Returns
To qualify for a return:
- The item must be unused, unopened, and unworn
- Original tags and packaging must be intact
- Proof of purchase must be provided (order number or receipt)
Returns that do not meet these conditions will not be accepted.
How to Initiate a Return
To begin the return process, please reach out to us through our Contact Us form.
Note: Returns will not be accepted without prior approval. Return shipping costs are the responsibility of the customer.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately via our Contact Us form, and we’ll assist you in resolving the issue.
Non-Returnable Items
The following items are not eligible for return:
- Perishable goods
- Custom or personalized products
- Certain beauty and hygiene items
- Gift cards
- Items on final sale
Exchanges
We do not offer direct exchanges. If you'd like to exchange an item, please return the original item following the return process and place a new order for the desired product.
Refunds
Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days, minus the 20% restocking fee.
Please note that processing times may vary depending on your payment provider.
Need Help?
If you haven’t received your refund within 15 business days of approval, or if you have any questions about our return policy, please contact us via our Contact Us form.
